Privacy Policy
This privacy policy describes how Pelican Casino collects, uses, stores, and protects your personal data. We take privacy seriously and comply with applicable laws.
Data we collect
When you register and use our services, we may collect the following information:
- Account details (e.g., email address, username, password)
- Personal information (e.g., name, date of birth, address)
- Verification (KYC) documents (e.g., ID and proof of address)
- Payment and transaction data (e.g., deposits, withdrawals, payment method details)
- Technical data (e.g., IP address, device/browser data, cookies)
- Support and communication data (e.g., chat logs, emails, tickets)
How we use your data
Your data is used for the following purposes:
- Account creation and account management
- Identity verification (KYC) and fraud prevention
- Payment processing and transaction handling
- Compliance with legal obligations (including AML requirements)
- Customer support and communication
- Security, monitoring, and platform improvement
- Marketing communications (only where permitted and/or with your consent)
Data sharing
We never sell your data. We only share it in the following cases:
- With payment processors to process deposits and withdrawals
- With verification providers to complete KYC checks
- With service providers who support our operations (e.g., hosting, security, analytics) under contractual confidentiality
- When required by law, regulation, or a lawful request from authorities
All partners are required to treat your data confidentially and use it only for the agreed purposes.
Data security
Your data is stored on secure servers with protective measures such as:
- Encryption in transit (SSL/TLS)
- Access control and role-based permissions
- Secure storage and monitoring
- Regular security reviews and updates
Data retention
Data is stored as long as you have an active account, plus the legally required retention period (typically 5 years after account closure for financial records due to AML regulations).
Your rights
You have the following rights regarding your personal data:
- Access to your stored personal data
- Correction of inaccurate or incomplete data
- Deletion of data (where legally permitted)
- Restriction of processing (where applicable)
- Data portability (where applicable)
- Objection to certain processing activities (where applicable)
- Withdrawal of consent (where processing is based on consent)
To exercise these rights, contact our data protection officer at [email protected].
Updates to this policy
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. Material changes will be communicated to you by email or shown via a banner on the website.
Last updated: November 2024
Contact
If you have questions about privacy, contact: [email protected]
