Contact
We are here to help. Whether you have questions, technical issues or feedback – our support team is available around the clock.
Support channels
Live chat – The fastest option
Available 24/7, with an average response time under 2 minutes. Simply click the chat icon in the bottom-right corner on any page.
- Availability: 24 hours a day, 7 days a week
- Languages: English and other languages
- Best for: Urgent questions, account issues, payment status
Email support
Response time: 6–12 hours (sometimes faster)
- Best for: Detailed requests, when you need to attach screenshots, non-urgent matters
- Tip: Always include your account email for faster processing
FAQ & Help Center
Many answers are available instantly in our extensive knowledge base. Topics include:
- Account registration and verification
- Deposits and withdrawals
- Bonus terms
- Technical issues
- Game rules
Business & partnership enquiries
For business enquiries, partnership proposals or the affiliate programme:
Privacy requests
For GDPR requests, data deletion, data export or other privacy-related topics:
Complaints
We take complaints seriously. If you are not satisfied with an answer or a solution:
- First contact our regular support team
- If unresolved, escalate to: [email protected]
- Include details: what happened, when, and which steps you have already taken
- We reply within 48 hours with a proposed solution
Tips for effective communication
- Always include your account email or username
- For payment issues: include the transaction ID and date
- Screenshots often help with technical problems
- Be specific – the more detail you provide, the faster support can help
- Check your spam folder if you do not receive a reply
Availability
Live chat: 24/7 – always available
Email: We respond daily, including weekends and public holidays
Average response times:
- Live chat: 1–2 minutes
- Email support: 6–12 hours
- Privacy/Business email: 24–48 hours
